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How much do we care to ensure that the dream product you managed to fish out from the vast depths of the internet ends up in your hands?
Today, I want to introduce you to the process through which you see all these beautiful stone washbasins on our store's website.
Careful selection of goods
First, of course, we order the goods. Not from a wholesaler and not from a factory. We fly to Indonesia, where we visit small, modest manufacturers scattered abundantly across the Indonesian archipelago. Of course, it is beautiful and warm there - just as you imagine it, we cannot deny that.
Unfortunately, we do not have time to admire it, as we move between various villages, our eyes fixed on the ground where the process of producing stone washbasins or mosaics takes place. Yes, yes... Indonesians often sit on the ground, surrounded by stones and tools for processing them, creating more unique little works of art.
Some artisans form mini cooperatives - they choose one leader (or he recruits them), and he handles gathering and fulfilling orders from foreign customers. Knowledge of a foreign language comes in handy, of course...
We often communicate with gestures and calculators. A smile and a pleasant tone of voice are also essential, as well as a great deal of patience.
Preparing for shipment
The production and ordering stage is very important, but then comes another - an underrated, unattractive, and tedious yet crucial stage for the success of the entire endeavor - the packaging of goods.
Imagine that our washbasins made from precious yet fragile materials like onyx or fossil wood must cross seas and oceans before reaching the port in our beautiful Gdynia. This journey takes about a month and a half under various weather conditions. Storms do not spare container ships, and containers with goods are tossed on the waves, flooded with water, or, conversely, baked in the heat. It is our responsibility to ensure that no washbasin loses a proverbial hair during this journey, or perhaps a more appropriate term would be "a crumb from the bowl."
Photo session
Our goods finally arrive, are unpacked, and inventoried. And you know what happens next? A crazy series of photo sessions begins. Each item has its five minutes in the limelight.
This is what sets us apart from most competitive companies on the market.
We don’t give you photos of a sample washbasin from a selected model. With us, each stone washbasin is treated as unique.
As a woman who enjoys decorating interiors, I cannot imagine choosing and buying by only seeing a "sample model of the washbasin."
I will buy one and get something from the so-called stock?
And what if in the black marble washbasin the gray tones are too dominant, or in the cream one – there are too many reddish stone veins?
Every splash of color in the interior is important. And we at Industone know that!
That’s why each washbasin from a model is "baptized" with a letter name - for example, from the DN-P cream model, you will find washbasins DN-P CREAM A, DN-P CREAM B, C, and D, and so on.
We respect your efforts in searching for that one, unique washbasin or mosaic, your dreams of creating the perfect interior for yourself.
We take you seriously.
It requires a huge amount of work, time, and financial resources from us. However, we believe that this is how it should be done.
Carefully, precisely, with thought for customers and their needs. Just as we would like to be treated in other online stores.