Returns

InduStone customers have the right to return the purchased goods within 14 days of receiving the delivery without giving a reason.

Telephone contact regarding the return:

(+48) 662-434-747 or (+48) 691-321-122

In the case of the return of the goods, we return all payments received from you, including the cost of delivering the item (with the exception of additional costs resulting from the delivery method chosen by you other than the cheapest method of delivery offered by us), no later than 14 days from the date of return.

We will refund the payment using the same payment methods that you used in the original transaction.

In any case, you will not incur any fees in connection with this refund.

The completed withdrawal form should be sent to the following address:

InduStone

ul. Janka Wiśniewskiego 13

81-335 Gdynia

or by e-mail: biuro@industone.pl

Complaints

Please submit a complaint about the product in writing:

InduStone

ul. Janka Wiśniewskiego 13

81-335 Gdynia

In the case of finding that the shipment with the Goods is violated, suffered a loss or damage, the Customer should immediately (no later than within 7 days from the date of receipt of the shipment) inform InduStone about that fact.

Such action will allow you to claim against the carrier. This is not a condition for considering the complaint.

CHECK THE SHIPMENT AT COURIER

The complaint will be considered within 30 days of its submission.